Vulnerable Customer Policy
Commitment to Vulnerable Customers
At Tribe Fibre, we prioritise understanding and supporting customers with accessibility needs or vulnerable circumstances.
We recognise that vulnerability can arise from a variety of life events, whether temporary or permanent, and we are committed to providing fair, sensitive, and flexible service.
1.Inform Us
If you have special requirements, let us know. We will try to ensure appropriate support is available, noting preferences with your consent to tailor our service to your needs.
2.Helpful Organisations
You may find useful support from these organisations:
- Mental Health Foundation: www.mentalhealth.org.uk
- MIND: www.mind.org.uk
- National Debt Helpline: www.nationaldebtadvice.org.uk
- Samaritans: www.samaritans.org
- Alzheimer’s Society: www.alzheimers.org.uk
- RNIB: www.rnib.org.uk
- Action on Hearing Loss: www.actiononhearingloss.org.uk
Helpful Apps
- Be My Eyes: for vision impairment
- Petralex: for hearing assistance
- Wheel Map: for accessibility
- Voiceitt: for non-standard speech
Contact Us
If you need extra assistance, please email support@tribefibre.com. All information is kept confidential according to our Privacy Policy.
